Complaints OfficerSouth East LondonTemporaryOffice based - 35 Hours 15.24Social Housing Experience NeededDaniel Owen are proud to be representing a well-known company based in the South East London area who are looking for a highly skilled Complaints Officer to join their team.Purpose of the Job - Complaints Officer:Responsible for supporting a customer complaints and statutory enquiry service; including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset Management Service Improvement Assistant and Service Improvement Officer.Main Duties:Record and log all representations in the form of complaints, MP and Member enquiries, on behalf of Asset Management, in line with Departmental and Corporate procedures.Ensure that the content, spelling and grammar of any responses are undertaken to a high standard of quality.Investigate, co-ordinate and refine responses, ensuring that are sent in a timely manner to a high level of service.Follow and support procedures and administrative processes in relation to complaints in line with current legislation and guidance.Work with the Asset Management Service Improvement Assistant in providing information to managers on a regular basis to assist in effective monitoring of services.Report any potential problem areas identified whilst undertaking your normal duties to the Asset Management Service Improvement Assistant in order that remedial action can be taken.Promote a problem-solving approach to the handlin