Resident Liaison Co-ordinator Department: Property and Assets Resident and Building Safety Reporting to: Building Safety Manager Salary: c.£31,500 plus £5,800 car allowance Location: Homeworking with travel to sites as required Contract: Permanent, full time We re looking for a Resident Liaison Co-ordinator to join our Resident and Building Safety team and play a vital role in ensuring residents feel informed, supported and safe while building safety and investment works are delivered in their homes. This is a customer-focused role, ideal for someone who thrives on building relationships, solving problems and making a real difference to customer experience. The Role As Resident Liaison Co-ordinator, you will be the bridge between residents, contractors and internal teams, ensuring works are delivered smoothly with minimal disruption and maximum transparency. You ll make sure residents understand what s happening, feel listened to, and are supported throughout the entire customer journey, from planning through to completion. You ll also play a key role in driving continuous improvement, using resident feedback and data to shape better ways of working and enhance satisfaction across the service. What You''ll Be Doing Resident Engagement and Communication Act as a key point of contact for residents during building safety and investment works. Deliver clear, timely and accessible communication through letters, meetings and resident events. Ensure residents understand the impact