Job Title: Resident Liaison OfficerLocation: BradfordSalary: 29,000 per year + 350 per month car allowanceOverviewWe are currently recruiting for a Resident Liaison Officer to join a growing team delivering planned maintenance and refurbishment works within residential communities in Bradford. This role is ideal for someone with strong communication skills who is passionate about providing excellent customer service and ensuring residents are fully supported throughout improvement works to their homes.Key ResponsibilitiesAct as the main point of contact for residents before, during, and after planned maintenance or refurbishment works.Build positive relationships with residents to ensure they are fully informed about upcoming works, timelines, and any potential disruptions.Carry out resident consultations, home visits, and pre-start meetings to explain the scope of works.Provide clear communication regarding schedules, access requirements, and progress updates.Handle resident queries, concerns, and complaints in a professional and timely manner.Work closely with site teams, project managers, and subcontractors to ensure works are delivered with minimal disruption to residents.Maintain accurate records of resident interactions, feedback, and support requirements.Support vulnerable residents by ensuring appropriate arrangements are made during works.Distribute letters, newsletters, and other communications relating to project activities.Assist with customer satisfaction surveys