Role: IT Support ManagerLocation: Mansfield Salary: 45,000 Benefits;A collaborative and supportive work environment.On site parkingOpportunities for career development and training.Competitive salary and benefits package.Exposure to diverse and exciting IT challenges within a dynamic organisation. Company: Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards. Role Overview: The IT Support Manager is responsible for delivering exceptional IT support services that align with the group''s needs. This position entails leading the IT support team, ensuring prompt resolution of technical issues, and upholding service quality standards. Additionally, the IT Support Manager will drive improvements in IT service delivery processes while promoting a customer-centric support culture. Responsibilities: Lead, mentor, and manage the IT support team to ensure high levels of performance and engagement.Develop training programs and growth opportunities for team members.Conduct regular performance reviews and provide constructive feedback.Oversee daily operations of the IT support desk, ensuring timely and efficient resolution of technical issues.Establish, monitor, and improve service-level agreements (SLAs) to ensure high customer satisfaction.Act as the escalation point for complex tec