Job Title: First Line IT Support Location: Sheffield Salary: £25,000-£28,000 per annum Are you a skilled First Line IT Support professional based in Sheffield? As a First Line IT Support Engineer, you''ll be responsible for providing technical support, troubleshooting, and assisting users to ensure IT systems run smoothly. You''ll be working for a growing business delivering reliable IT solutions and excellent customer service. Responsibilities: ? Respond to IT support requests via phone, email, or ticketing system ? Troubleshoot hardware, software, and network issues ? Assist with user account management and permissions ? Support IT projects and system upgrades as required ? Maintain accurate documentation of support activities ? Provide excellent customer service to internal stakeholders Experience and certifications required: ? Proven experience in first-line IT support ? Familiarity with Windows and/or Mac operating systems ? Basic networking knowledge ? IT certifications such as CompTIA A+, Microsoft MTA, or equivalent (beneficial) ? Strong communication and problem-solving skills