Customer Service Claims HandlerFull time / PermanentMonday-Friday (office based)Diss, Norfolk 25,000Do you have telephony based experience? Are you looking to join a growing business with excellent opportunities for progression?MPJ Recruitment are proud to be working with a UK leading business based in the Norfolk area, we are looking to recruit an experienced customer service claims handler with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level.Job DescriptionThe FNOL team are normally the first point of contact for our clients, who typically are referrers from insurance brokers, insurance companies, accident management companies, solicitors and on some occasions any private individuals.The team are responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents.Customer Service Claims Handler Duties:Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties.Selling company services to our clients and any associated parties.Communicating with your client''s, the responsible party, their insurers, solicitors, and various other parties involved in the process.Utilising our case management system to follow up on any outstanding issues, such as witness reports/third party details.Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the c