Position: Customer Service Advisor 
Location: Diss, Norfolk
Salary: Dependent on experience 
Contract: 12 month fixed term contract  
Hours: 9:00 am to 5:30pm, Monday to Friday.
 
Are you a customer service superstar looking for your next challenge? Our client is seeking a dedicated and enthusiastic Customer Service Advisor to join their Client Care Team.
 
About the Role: As a Customer Service Advisor you will be the first point of contact for clients, providing exceptional service and support. Your role will involve answering phones, handling incoming enquiries, onboarding new clients, and managing administrative tasks.
 
Key Responsibilities:

• Professionally answering and directing phone calls.
• Handling and resolving client enquiries efficiently.
• Onboarding new clients and ensuring a smooth transition.
• Managing incoming and outgoing post.
• Supporting the Client Care Team with various administrative duties.

• A supportive and collaborative work environment.
• Opportunities for career growth and professional development.
• Competitive salary and comprehensive benefits package.

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous experience in a customer service or administration role is advantageous.