We at Jackie Kerr Recruitment are delighted to be recruiting a Quality Assurance Manager for a UK-leading manufacturer within their field, producing high-quality products for various industries! Quality Assurance Manager Job Purpose: To lead and maintain the ISO 9001-compliant Quality Management System and oversee the Quality Control Laboratory. The role ensures that product quality meets both internal specifications and customer requirements, and handles customer complaints through recognised root cause methodologies. The Quality Manager drives continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Quality Assurance Manager Duties and Responsibilities: Manage and maintain the ISO 9001 Quality Management System and ensure continuous compliance Supervise and develop the Quality Control Laboratory team to ensure accurate, reliable, and timely test results Lead internal and external quality audits, ensuring all findings are addressed Investigate customer complaints using root cause tools such as 5 Whys, Fishbone, 8D and FMEA Responsible for investigating product failures, performing root cause analysis and deciding courses of action to be taken with failed material - e.g. return to supplier, seek concession, rework, re-assign use or scrap Implement corrective and preventive actions (CAPAs) and monitor their effectiveness Track and report quality KPIs to senior management Analyse data from inspections, lab tests, and production feedback to