As a Retentions Agent in the Technology & Telecoms industry, you will play a key role in engaging with customers to retain their business and provide tailored solutions. This position, based in Manchester, requires excellent communication skills and a proactive approach to customer retention.

Client Details

The employer is a well-established medium-sized organisation within the Technology & Telecoms sector. They are known for offering innovative solutions and maintaining a strong focus on customer satisfaction. Their Manchester office serves as a hub for their customer engagement and retention efforts.

Description

• Engage with customers to understand their needs and deliver personalised retention strategies.
• Handle inbound and outbound calls to address customer concerns and offer tailored solutions.
• Work collaboratively with the sales and support teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions and feedback within the CRM system.
• Provide detailed information about available products and services to enhance customer retention.
• Meet or exceed individual and team retention targets.
• Identify opportunities for upselling or cross-selling additional services.
• Stay updated on industry trends and company offerings to provide informed advice to customers.

Profile

A successful Retentions Agent should have:

• Previous experience in a customer-facing or sales-related role.
• Excellent verbal and written communication skills.
• A customer-focused mindset with the ability to build rapport quickly.
• Strong problem-solving skills and a proactive approach to addressing customer issues.
• Familiarity with CRM systems and basic computer skills.
• An ability to work well in a fast-paced environment and meet targets.

Job Offer

• 6 month FTC with possibility of going perm.
• Comprehensive training and support to excel in your role.
• Parking on-site & close to main public transport links.
• A collaborative and supportive team environment.