As a Retentions Agent in the Technology and Telecoms industry, you will play a key role in engaging with customers to retain their business and provide tailored solutions. This position, based in Manchester, requires excellent communication skills and a proactive approach to customer retention.Client DetailsThe employer is a well-established medium-sized organisation within the Technology and Telecoms sector. They are known for offering innovative solutions and maintaining a strong focus on customer satisfaction. Their Manchester office serves as a hub for their customer engagement and retention efforts.DescriptionEngage with customers to understand their needs and deliver personalised retention strategies.Handle inbound and outbound calls to address customer concerns and offer tailored solutions.Work collaboratively with the sales and support teams to ensure seamless service delivery.Maintain accurate records of customer interactions and feedback within the CRM system.Provide detailed information about available products and services to enhance customer retention.Meet or exceed individual and team retention targets.Identify opportunities for upselling or cross-selling additional services.Stay updated on industry trends and company offerings to provide informed advice to customers.ProfileA successful Retentions Agent should have:Previous experience in a customer-facing or sales-related role.Excellent verbal and written communication skills.A customer-focused mindset with the