Overview

Chelmsford and surrounding area field based role.6 month rolling contractKey Responsibilities

Receive and manage incidents, installations and changes through the incident management system and provide real time accurate feedback on progress and completion, return all paperwork on time for contracts where requiredProvide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with AandO and customer helpdesks where appropriateTo understand current processes and work with management to improve productivity, utilisation and customer satisfactionProvide an excellent level of customer service that exceeds customer expectationsUnderstand and adhere to all documented company processes and expectations including customer specific instructions.Manage and apply the specified level of urgency to escalations and requests for information.Assess the severity of a situation and business impact, raising management escalations when requiredComplete all tasks/activities specified by management to be in line with business requirementsForm part of the shift/standby rota as and when required or requested by AandO managementManage local spares and ensure all systems are updated and accurateComplete quarterly auditsComplete all online training as requested in the timeframe specifiedRequired Skills and Qualifications

Proven knowledge of Microsoft Windows operating systemsProven knowledge in supporting Microsoft OfficeProven experience as a hardware engineer in Desktop, Laptop and printer maintenance/repairWorking knowledge of server hardwareProvide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.Organised, able to manage time and prioritise tasksExcellent administration skillsFlexible on working hours and overtimeWilling to travel and drive a Luton style van when requiredAbility to communicate at all levelsValid UK Driving LicenceAbility to remain calm under pressure and work to measured response targets.Proven desk side support experienceAbout Us

AandO IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. AandO IT Group is proud to sit within the Stock Exchange''s Top 1000 most inspirational companies in the UK.

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