Job Description - Account Receivable Coordinator (25005207)Job DescriptionJob Number:

25005207Primary Location:

ON-LondonEmployee Type:

Full-TimeDescription

The AR Coordinator, reporting to the Senior AR Manager, will support the Cash Application and Collection Teams. The successful candidate will proactively complete specific daily AR tasks with accuracy, collaborating directly with the AR team lead and external customers, focusing on customer service.Duties and Responsibilities

Follow-up calls with patients for outstanding accountsProcess customer payments by credit cardsTrack and monitor accounts to prevent delinquenciesDevelop relationships with payer organizations to review complex coverage casesCoordinate with Program managers and Pharma Companies regarding billing and paymentsManage inbound and outbound communications professionally and courteouslyAudit aging reports to identify delinquent accounts and initiate collection activitiesRecommend procedures to minimize billing errors and ensure proper cash applicationsRespond to AR inquiries via email and phoneParticipate in ongoing education activitiesAdhere to company policies and maintain confidentialityPerform AR and collections activities for the Long-Term Care divisionHandle manual submissions to ODB and process related paymentsProcess rejection resubmissions for OH billing filesAssist with other finance and revenue cycle duties as assignedQualifications

Core Qualifications

High school diploma or equivalent; collection course preferredIntermediate MS Office skills1+ years credit/collection experience, healthcare/insurance preferredHealthcare or pharmacy billing experience, especially in Long-Term CareProficiency in Kroll and pharmacy management systemsKnowledge of cash application and RA file interpretationUnderstanding of ODB submissions and payments is an assetAttention to detail and problem-solving skillsAbility to work independently and multitaskCompetencies and Skills

Experience in pharmacy cash processing preferredResults-oriented, organized, with a strong work ethicGood judgment, proactive, and independent thinkerAbility to work under pressure professionallyStrong interpersonal and communication skillsProblem-solving and critical thinking abilitiesCustomer service excellenceAbility to adapt in a fast-paced environmentKnowledge of AR collection best practices and Canadian healthcare billingProficiency in Excel and financial systemsTrademarks owned by Polar Valley Investments Ltd. and Bayshore Specialty Rx Ltd., used under license.

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