Your Company:NET Recruit is proud to be partnering with a leading provider of later-life living communities, recognised for delivering high-quality lifestyle experiences and service-led environments that promote wellbeing, independence and community connection. As the organisation continues to grow across the South West and South Coast, a fantastic opportunity has now arisen for an experienced Account Manager to join the team, supporting multiple villages across Bournemouth, Salisbury, Taunton and Sherborne, with a base in Bournemouth.Your Role and ResponsibilitiesWhile in this position your duties may include but are not limited to: Acting as a key point of contact between homeowners, community teams and wider business functionsBuilding strong relationships across multiple communities to ensure a consistently high-quality resident experienceSupporting delivery of resident services and initiatives, ensuring they align with expectations and community valuesGathering homeowner feedback and representing the resident voice, escalating insights and supporting improvementsMonitoring service quality and supporting consistent best practice across sitesCoordinating with internal teams and suppliers to resolve service issues efficiently and professionallySupporting community teams with service planning, reporting and operational administration as requiredIdentifying risks, issues and opportunities early, and working proactively to mitigate concerns and drive improvementMaintaining acc