Job Description - Desktop Support Engineer (Level 2) Role: Desktop Support Engineer (L2) Rate: £150 per day (Umbrella only) Contract Type: Contract 1 year Start Date: Target 27th January (or ASAP thereafter) Location: On-site in Bournevville, Birmingham (commute time must be 1 hour or less) Experience Required: Minimum 2 years Role Overview We are seeking a Level 2 Desktop Support Engineer to provide on-site technical support to end users in a corporate environment. This is a hands-on role covering desktop, laptop, peripheral, and basic infrastructure support, operating within a standard ITIL-aligned service desk and escalation framework. There is a potential temp-to-perm opportunity depending on performance and business requirements. Key Responsibilities Provide Level 2 desktop and deskside support to end users Troubleshoot and resolve issues relating to: Windows desktops and laptops Hardware faults and peripheral devices Printers, monitors, docking stations, and mobile devices Manage incidents and service requests via a ticketing system, ensuring SLAs are met Perform basic user administration tasks (password resets, account unlocks, access requests) Support software installations, updates, and configuration Assist with Workstation builds, imaging, and deployments Escalate complex or unresolved issues to Level 3/specialist teams where required Support onboarding and offboarding activities Maintain clear documentation and update k