The role is based in hayes middlesex and is 2 days office and then HybridPurpose of the roleTo support the Education and Advocacy Manager by elevating store performance and customer experience by designing and delivering training programs that enhance product knowledge and sales techniques. This role will enable the company to increase the number of training activities throughout the year, which will deliver improved advocacy and sales for the company.Essential Duties and Key Responsibilities Host training events/seminars for both internal staff and RSA''s. Support Area Managers with training initiatives on their own territories. Assist with the design, development and implementation of training programs for employees at all levels including Retail Sales Assistants, Own Store sales teams, delivery teams and r head office staffPlan for training seminars ensuring all travel, accommodation and any other details are planned forTake the lead in the creation of engaging and effective training material including presentations, manuals and visual aidsSupport the management of retailer and own store sales team training seminars at Head officeManage content and operation of training app which is used by RSA''s and staffAnalyse mystery shop results and data to identify training and advocacy gaps. Share recommendations with Education and Advocacy Manager and develop plans to address issuesBrand Ambassador for the company at consumer events Assist with training at external retailer events