Technical Support Specialist (Electrical Bias) Poole Full-Time, PermanentEx-Electrician? Time to hang up the tools and put your expertise to work - without climbing ladders.Join our client, leader in smoke control systems for over 35 years. We''re looking for a Technical Support Specialist to bring brainpower and experience to our support teamLocation: Poole, DorsetSalary: Competitive, depending on experienceHours: Full-Time PermanentReports To: Controls ManagerWhat You''ll Be Doing:Provide expert support on smoke control, BMS, and life safety systems via phone, email, CRM, and remote loginTroubleshoot hardware and controls for installers, end users, and engineersTranslate technical issues into practical, easy-to-understand solutionsSupport the field team in real-time when issues escalateLog all issues and resolutions to build a knowledge baseIdentify patterns and feed insights back into engineering and product designWhat You Bring:Essential:Proven technical support or helpdesk experienceStrong electrical systems understanding - schematics, layouts, and troubleshootingConfident communicator who stays cool under pressureFamiliarity with ticketing systems and remote toolsPreferred:NVQ Level 3 in Electrical Installation18th Edition qualificationExperience with smoke ventilation, BMS, HVAC, or fire safety systemsBackground in installation, commissioning, or field serviceKnowledge of RAMS, PAT testing, and complianceWhat''s in It for You:Competitive salary + progressionTraining an