Job Title: Technical Support Specialist (Electrical Bias)Location: Poole, DorsetSalary: Depending on experience Job type: Full Time, PermanentReports To: Controls ManagerEx-electrician? Time to hang up the tools-and give your knees a break.Help the people who install and maintain systems that save lives.This Role Is For You If:You''re an electrically qualified professional ready to move beyond site work.You''ve supported systems in the field and now want to use your brain more than your knees.You take pride in solving problems fast, and explaining technical stuff clearly to non-technical people.You like knowing your work matters-especially when it''s about life safety.What You''ll Do:Technical Support:Be the go-to expert for technical queries-phone, email, remote login and CRM.Troubleshoot hardware, controls, and systems-especially in smoke ventilation, BMS or fire safety installs.Translate complex issues into clear, practical guidance for installers and end-users.Support field engineers when they need backup, guidance, or verification.Continuous Improvement:Spot recurring issues and flag them for engineering or product review.Your insight will directly influence product design and future features.Build internal knowledge bases and contribute to training and tools.Keep meticulous records of issues, fixes, and escalations.What You Bring:Essential:Proven experience in technical support, helpdesk or remote engineer roles.Strong IT, systems, and fault-finding knowledge (hardware/