OverviewHead of Workforce Planning and Operations - AELTC Wimbledon

£50,000 - £60,000 per annum + benefits

Levy is the driving force behind the legendary food and drink experience at The Championships, Wimbledon, and we want YOU to be part of it! As the official catering partner of the All England Lawn Tennis Club (AELTC), we deliver world-class hospitality to over 450,000 guests each year across 51 kitchens and 27 restaurants with a team of 2,200 catering staff and 355 chefs.

Purpose of the Head of Workforce Planning and Operations: Behind the magic of The Championships, Wimbledon, is a workforce that flexes, scales, and delivers world-class hospitality at one of the most prestigious sporting events in the world. Levy is proud to be the team behind the scenes, and we’re looking for a Head of Workforce Planning and Operations to lead and inspire this extraordinary workforce.

The Head of Workforce Planning and Operations is a role for a highly skilled manager of people and venue operations, someone who thrives on leading large, variable teams in a fast-paced, event-driven environment. You’ll combine strategic vision with operational expertise to ensure every individual is motivated, supported, and empowered to deliver excellence.

Key Responsibilities

Lead People Operations Team : Manage, develop, and coach the People Ops team; oversee rotas, compliance, and operational excellence.

Recruitment and Onboarding : Run high-volume campaigns to attract and onboard thousands of casual team members.

Retention and Engagement : Implement initiatives that enhance workforce satisfaction, well-being, and motivation.

Talent and Succession Planning : Identify high-potential team members, lead development programmes, and ensure leadership continuity.

Resource Planning and Deployment : Align staffing levels with operational demands and optimise workforce productivity.

Payroll and Labour Oversight : Ensure accurate payroll and adherence to labour budgets for casual staff.

Employee Relations and Communication : Manage HR issues, maintain clear communication channels, and foster a positive team culture.

Workforce Analytics and DandI : Use data to inform decisions, track key metrics, and champion diversity and inclusion initiatives.

Requirements

Demonstrable Experience:

Ideally from an events and workforce management background, capable of working in a high energy, fast moving environment.

Leadership and Team Management:

Proven ability to lead, mentor, and develop teams, including taking charge in management’s absence.

Organisational Skills:

Skilled at prioritising tasks, managing workloads, and meeting deadlines efficiently.

Communication:

Excellent verbal and written communication with staff, management, and external stakeholders.

Technical Proficiency:

Competent with workforce management systems (e.g., Ubeya, Taletfunnl), Microsoft Office, payroll systems, and possesses a commercial mindset.

Problem-Solving:

Analytical and proactive in identifying issues, implementing solutions, and handling sensitive situations discreetly.

Personal Attributes

Attention to Detail:

Ensures accuracy, compliance, and adherence to policies.

Integrity and Confidentiality:

Maintains high ethical standards with sensitive information.

Adaptability:

Thrives in dynamic environments and changing priorities.

Customer Service Orientation:

Committed to delivering professional and supportive service to all stakeholders.

Who are Levy?Levy, part of Compass Group, is known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Levy focuses on sustainability, diversity, and inclusion, uses sustainably sourced ingredients, and supports Net Zero by 2027. The company partners with the British Paralympic Association and ensures all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us?We celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute.

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