Senior MSP Technical Support Engineer / ManagerLocation: Silchester, UK (Office and Customer Sites within 50 miles)Job Type: Permanent Full-timeSalary: 40,000 - 50,000 + up to 10% matched pension + company vehicle and fuel card The RoleYou''ll provide enterprise-level technical assistance and support to our customers-both remotely and onsite-ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office. Why Join Us?Competitive salary and pension scheme (up to 10% matched)22 days annual leave + increases with serviceCareer development plan and training opportunitiesCompany vehicle and fuel card for site visits What You''ll DoDeliver technical support via phone, email, and in personHandle onsite escalations and routine visitsManage end-to-end project delivery (implementation, project management, support)Troubleshoot hardware and software issues (desktops, servers, networking, etc.)Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networkingCreate technical documentation and conduct site surveysMentor team members and assist in pre-sales activitiesProvide technical handovers to the service desk What We''re Looking ForExperience in a customer-facing MSP technical support roleExpertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, AutopilotExperience with VMware or Hyper-V, enterprise firewalls, backup systems, and