Bristow-Holland-is-working-with-a-growing-IT-services-provider-based-in-Ipswich,-supporting-a-wide-range-of-clients-across-East-Anglia.-This-is-an-exciting-opportunity-to-join-a-dynamic-team-delivering-technical-support,-digital-solutions,-and-IT-projects-to-a-diverse-client-base.

The-Role

The-company-is-looking-for-a-2nd-Line-IT-Support-Engineer-to-join-their-team.-The-role-involves-supporting-over-100-business-clients,-both-remotely-and-on-site,-across-multiple-sectors.-You-will-troubleshoot,-maintain,-and-implement-IT-systems,-ensuring-clients-remain-productive-and-secure.

Key-Responsibilities:

• Deliver-high-quality-IT-support-across-desktops,-servers,-and-Microsoft-365-environments
• Configure-and-maintain-Microsoft-365-tenants-including-Exchange,-SharePoint,-Azure-AD,-and-Endpoint-Manager
• Install-and-manage-Windows-11-and-mobile-devices
• Diagnose-and-resolve-technical-issues,-including-mail-flow-and-client-configurations
• Maintain-clear-documentation-of-all-work-completed
• Promote-best-practice-in-cyber-security-across-client-systems

Skills-&-Experience-Required:

• Strong-knowledge-of-Microsoft-365-/-Office-applications
• Experience-with-Windows-installations-and-troubleshooting-tools-(Event-Viewer,-Command-Prompt,-etc.)
• Excellent-communication-skills-and-ability-to-take-ownership-of-issues
• Desirable:-Networking-fundamentals,-Windows-Server-experience-(AD,-Group-Policy,-DNS,-DHCP)