Bristow Holland is working with a growing IT services provider based in Ipswich, supporting a wide range of clients across East Anglia. This is an exciting opportunity to join a dynamic team delivering technical support, digital solutions, and IT projects to a diverse client base. The Role The company is looking for a 2nd Line IT Support Engineer to join their team. The role involves supporting over 100 business clients, both remotely and on-site, across multiple sectors. You will troubleshoot, maintain, and implement IT systems, ensuring clients remain productive and secure. Key Responsibilities: Deliver high-quality IT support across desktops, servers, and Microsoft 365 environments Configure and maintain Microsoft 365 tenants including Exchange, SharePoint, Azure AD, and Endpoint Manager Install and manage Windows 11 and mobile devices Diagnose and resolve technical issues, including mail flow and client configurations Maintain clear documentation of all work completed Promote best practice in cyber security across client systems Skills and Experience Required: Strong knowledge of Microsoft 365 / Office applications Experience with Windows installations and troubleshooting tools (Event Viewer, Command Prompt, etc.) Excellent communication skills and ability to take ownership of issues Desirable: Networking fundamentals, Windows Server experience (AD, Group Policy, DNS, DHCP)