IT Technician - Gloucester - 25,183 - 25,992 We have an excellent opportunity for an IT Technician to join an Education organisation. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You''ll be assisting users via the telephone, emails and tickets, ensuring you are working to agreed SLAs. Benefits for the IT Technician20 days + bank holiday rising with length of serviceHealth and wellbeing programmePensionDiscount schemeCompany events + more Key Responsibilities for the IT Technician:Acting as the first point of contact for all IT Support queriesAssisting users remotely or face to face, offering deskside support when needed.Working closely with Senior technician ensuring tickets are escalated and resolved where needed.Researching and documenting solutions to problems on the companies knowledge base. Required Skills and Experience of the IT Support Engineer:Good working knowledge of Windows operating systems (10/11)Experience with Office365 applications and environmentUnderstanding of Active Directory and Windows ServerBasic networking skills (TCP/IP, DNS and DHCP)Excellent communication skills both written and verbal If you are interested in this role or looking for something similar, please contact Alex directly on (url removed)If you are interested in this position please click ''apply''.Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract r