IT Support Desk Technician - 28,000/ 32,000 per annum - Ipswich Principal IT are working with an MSP that are looking for an IT support desk technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations.As an IT Technician you will provide day to day support to users on a variety of tailored, bespoke and in-house computer systems. This role encompasses 1st, 2nd line support with growth to 3rd Line, allowing you scope to provide truly end to end solutions. You will be required to work both as part of a team and independently, have an analytical brain and be able to communicate at all levels. Key Responsibilities: Central point of contact for users in solving problems with hardware and software issuesMaintain day to day critical systems by ensuring the systems are operational and that all are operational, and any issues are resolved promptly and properlyProvide onsite and remote IT Support to end users across all businesses, enabled by a ticketing system, within set SLA times and business priority Requirements:Technical skills on hardware and software including IT infrastructure, databases and e-mailWindows Operating SystemsMicrosoft Products (Microsoft Office 365 products)Understanding Networks (LAN and Wireless)Multimedia and Communication technology (teleph