CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: December 2025Salary: £12.50 per hour, (extra £1p/h between 9pm - 11pm)Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 07: Monday - SundayTraining: 2 weeks based in Glasgow, City Park.Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone mannerAbility to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essentialA good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detailConfident in working independentlyConfident in making complex decisionsSelf-motivated and able to affectively problem solveInterpersonal skillsBe driven to work towards