Services Manager (Housing and Community EngagementAre you an experienced leader in housing, customer service or community engagement looking for your next step at senior level?We''re working with a well-established housing provider who is committed to delivering high-quality services and meaningful impact within the community. They are now seeking a Customer Services Manager to lead their Housing and Community Engagement function and drive service excellence.This is a key leadership role where you will shape strategy, manage performance, and ensure high standards across housing management, customer services and community initiatives.What You''ll Be DoingLeading the Housing and Community Engagement team to deliver high-quality, resident-focused servicesDriving continuous improvement, innovation and value for moneyEnsuring compliance with statutory and regulatory requirementsDeveloping and implementing policies, procedures and service improvement plansMonitoring performance and reporting to senior leadershipManaging budgets and supporting long-term business planningBuilding strong relationships with stakeholders and strategic partnersSupporting community engagement and tenant participation initiativesContributing to wider organisational strategy as part of the Senior Management TeamWhat We''re Looking ForStrong leadership/management experience within housing or a related sectorExcellent knowledge of customer service and/or housing management operationsProven ability to deliver