OverviewOperations Manager - London South East Depot

Job reference number

327569

Starting salary £56,412 per annum, 15% on-target bonus, £3,000 car allowance

25 days annual leave plus bank holidays, health and dental care options and pension scheme

Full time, Permanent

Location: Parcelforce Worldwide London South East Local Depot, Crayford, DA1 4QX

Parcelforce Worldwide delivers express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

About the RoleWe’re on the lookout for an experienced

Operations Manager

to head up a team of 140+ indirect and 5 direct reports at our

London South East Depot . It’s a pretty big role: with an average of 84 delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.

Responsibilities

As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of 45,000 parcels per week, but that’s not all. It''ll be up to you to ensure everything runs smoothly – leading on and coordinating manpower and resource you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times.

By providing your frontline managers with the coaching and mentoring they need to inspire their teams, you’ll not only maximise operational performance; you’ll ensure we never stop delivering to the highest levels of customer service.

Attendance patternAttendance pattern:

41 hours per week, working hours will vary dependant on operational requirements but typically Monday to Friday 07:00 - 15:00.

About you

Leading and developing a team of managers to improve performance and guide through periods of change

Ability to build strong relationships with your team, unions and key stakeholders

Excellent visible leadership and communication skills demonstrated in an operational environment

Ideally with a background in express parcels and some experience working in a unionised environment

Analytical skills – ability to interpret detailed management information

CPC qualification would be advantageous

Ability to negotiate contracts with self employed owner drivers

Key datesClosing date:

Tuesday 2 September. Please note, this advert may close early

Assessments:

22 September – 24 September

Equality, Diversity and InclusionRoyal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

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