Barron McCann are excited to be recruiting for a Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert. Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. What you will be doing: Carrying out technical site visits as required for repairs on IT equipment Diagnose and carry out structured cabling or WiFi Fault repairs Attend fault calls where the local engineer does not have the required skill set Attend escalated break-fix and problem calls Diagnose and/or repair faults to component level, or whole unit replacement where required Conduct site surveys for WiFi installation and planned upgrades Planned and regular maintenance of all on site equipment Responsible for advice to employed engineer''s queries Coaching and mentoring individual engineers to improve technical and soft skills Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required The ability to have technical conversations and effectively challenge and question to ensure the correct outcome Provide support for engineer''s development plans to improve their capabil