Our client is a long-established, family-owned manufacturer within the self-adhesive labels sector. They have built a strong reputation for producing high-quality, bespoke label solutions and were early adopters of digital print technology in the UK.With both flexographic and digital print capabilities, the business delivers to a wide range of sectors including chemical, food and drink, pharmaceutical, and cosmetics. Their team offers a highly personalised, specialist service backed by many years of industry expertise.Our client is seeking a Customer Service Lead and Business Development Manager who will play a pivotal role in elevating customer experience and driving revenue growth.Key ResponsibilitiesLead and enhance the delivery of customer service, ensuring clients receive a consistently high-quality experience.Develop strong relationships with existing customers to identify opportunities for organic growth.Drive new business acquisition through proactive business development activity.Support improvements in commercial performance across the business.Contribute to shaping how the organisation engages with customers as it scales.About YouWe are looking for a commercially minded, customer-focused professional with strong communication and relationship-building skills. You will thrive in a business undergoing modernisation and will bring energy, initiative, and a forward-thinking approach