Customer Service Advisor Andover Monday - Friday 8AM - 4:30PM 26K - 27K Overview My client is seeking a dedicated and enthusiastic Customer Service Representative to join their dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be essential in ensuring a positive experience for our clients. Duties Respond promptly to customer inquiries via phone, email, or chat, ensuring all interactions are handled professionally and courteously. Analyse customer issues and provide appropriate solutions or escalate as necessary to ensure resolution. Collaborate with team members to improve processes and enhance the overall customer experience. Stay informed about company products, services, and promotions to provide accurate information to customers. Skills Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. Strong analytical skills to assess customer needs and identify appropriate solutions. Strong Microsoft Office Knowledge. A positive attitude and a commitment to delivering outstanding customer service. Join us in making a difference for our clients while developing your career in a supportive environment!