The Role: Are you an experienced Service Advisor looking for your next opportunity within a thriving, forward-thinking automotive group? Our client, a reputable and customer-focused motor trade business, is currently seeking a Service Advisor to join their busy aftersales team at a high-performing franchised dealership near Newbury. This is a fantastic opportunity for someone looking to build on their skills and grow their career in a dynamic and supportive environment. Responsibilities and Requirements of a Service Advisor: Providing exceptional customer service throughout the service process Booking vehicles into the workshop and managing service schedules Liaising with the workshop to keep customers updated on their vehicle status Upselling service products and repairs where appropriate Processing warranty claims accurately and efficiently Using internal systems (Kerridge experience advantageous) to maintain customer records To be successful in this role, you will need: Previous experience as a Service Advisor in a franchised dealership Warranty processing experience (essential) Working knowledge of Kerridge/Keyloop systems (advantageous) A confident and professional telephone manner Strong organisational and customer service skills Ability to work both independently and as part of a team Package: 28,000 basic salary, 500 per month bonus potential uncapped! Monday to Friday (8:00am to 6:00pm) + 1 in 4 Saturdays (half day) Excellent brand and manufacturer training, Career