Overview

An exciting opportunity has arisen for a dynamic and motivated individual to apply for the post of Deputy Technical Support Manager in our Technical Support Team. Our Digital Service Department is responsible for all IT and technical telecoms issues across five London Boroughs: Wandsworth, Sutton, Merton, Kingston, Richmond and Specialist Services and some national services outside of London. We support more than 3500 staff located in over 30 sites. We procure all IT and Telecoms equipment for and on behalf of the Trust. We enforce and police all IT policies and procedures, both internal (ITIL) and external (NHS Digital and Department of Health). We also host the contact centre (the main contact point for service users and carers) and the Facilities Helpdesk.You will need to be forward looking and have excellent interpersonal and communication skills, a calm positive attitude along with good organisational and documentation skills. It is important that the post holder can multi-task and work under pressure as well as deal with any emergency situations which may arise.Responsibilities

Managing the Technical Support Service and Technical Support Engineer’s teams daily.Managing the daily workload, leaves and training of the Technical Support Engineers.Ensuring that the work undertaken is conducted in a manner which is safe and in compliance with Health and Safety policies; reporting hazards to managers as required.Managing the installation, operation and maintenance of end user devices software, in accordance with SLAs.Maintaining a high level of technical expertise to diagnose endpoint technical issues and ensuring the team does as well.Assisting the Technical Support Manager with Asset Management, Asset Control and Reporting.Adhering to policies and processes to protect the technical support service.Acquiring an understanding of problems by breaking them down into components, selecting appropriate methods/tools to resolve them, and reflecting on outcomes to improve learning.Documenting all IT systems in area of responsibility, past and present. Supporting and contributing to technical projects.Qualifications / Experience

Strong technical knowledge to the level of 3rd line desktop support.To manage digital assets, assisting the technical team with complex issues.Ability to identify gaps in information and devise ways to resolve them.Applying specific quality standards to all tasks to ensure deliverables are accurate and complete.Ability to meet targets and fulfill agreements even under adverse circumstances.Knowledge of IT asset and configuration management concepts (hardware, software, licences, documentation, network devices, data centre facilities).Experience in supporting and contributing to technical projects.Techniques for identifying, gathering and validating customers\'' needs in the delivery of IT services.About the organization

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do. We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey.This advert closes on Sunday 14 Sep 2025

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