Overview

Devonshire Hayes has partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team.Responsibilities

Experience working within an IT support environmentComfort working within an ITIL framework (incident, request, change, problem).Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint).Familiarity with Windows 10/11 desktops, Intune, Autopilot.A knack for explaining tech in plain language, without jargon.Excellent customer service skills both over the phone and in person.This opportunity requires you to work in the office full time (5 days per week).Nice to have / Desirable

Experience with Freshservice (or another ITSM platform).Familiarity with Active Directory and Azure Active Directory basics.

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