Due to the retirement of one of our long-serving staff members, OswaldMedical Centre is looking to welcome a dedicated full time Medical Secretary (upto 37.5 hours per week) to our supportive and dynamic team. We are aforward-thinking, award-winning practice serving over 16,250 patients acrossthree sites in Accrington, Oswaldtwistle, and Blackburn.Main duties of the job

To be responsible for undertaking a wide range of secretarial andadministrative duties and the provision of administrative support to themultidisciplinary team.Duties can include, but are not limited to, theprocessing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers in accordance with current policies,including the use of the electronic referral service (ERS).About us

At Oswald Medical Centre, we pride ourselves on deliveringcompassionate, patient-centred care. Alongside core NHS services, we offer arange of enhanced services, including minor surgery.Job responsibilities

Job Summary:To be responsible for undertaking a wide range of secretarial andadministrative duties and the provision of administrative support to themultidisciplinary team.Duties can include, but are not limited to, theprocessing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers in accordance with current policies,including the use of the electronic referral service (ERS).The following are the core responsibilities ofthe Medical Secretary. There may be, on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload and staffinglevels:a. Typing letters, reports and associateddocumentation as requiredb. Liaising with external agencies such ashospitals and community services, ensuring referrals are processed efficientlyc. Managing all enquiries in an effectivemannerd. Maintaining an accurate referralsdatabasee. Actioning all incoming emailf. Processing calling letters as requestedg. Scanning of patient relateddocumentation and attaching scanned documents to patients healthcare recordsh. Inputting data into the patientshealthcare records as necessaryi. Processing referrals using theelectronic referral system (ERS)j. Work with the Administration Team for Processingrequests for information i.e., SAR, insurance/solicitors letters and DVLAforms to ensure these are completed in a timely mannerk. Clinically coding data on EMIS ClinicalSysteml. Answering incoming phone calls,transferring calls or dealing with the callers request appropriatelym. Managing all administrative queries asnecessaryn. Carrying out system searches asrequestedo. Maintaining a clean, tidy, effectiveworking area at all timesp. Supporting all clinical staff with generaladministrative tasks as requestedPerson Specification

Experience

Experience of working with the general publicExperience of administrative dutiesExperience of working in a healthcare setting as a medical secretarySkills and Personal Qualities

Excellent communication skills (written and oral)Strong IT skills, including audio typingClear, polite telephone mannerCompetent in the use of Office and OutlookEffective time management (planning and organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem solving and analytical skillsAbility to follow policy and procedurePolite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressureFlexibleQualifications

Educated to GCSE level or equivalentGCSE Mathematics and English (C or above)NVQ Level 2 in Health and Social CareDisclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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