Overview

Workplace AssistantLocation:

Solihull/Birmingham (required to travel to other locations to cover holiday/sickness)Reporting to:

Workplace ManagerWorking Hours:

37 hours per week between 07:30 – 17:30 (May be on a rota basis)The team

To provide truly outstanding client experiences we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. The group includes Finance, Operations, HR, Marketing, IT, Risk and the Executive Leadership team.The role

The key feature of this role is to provide exceptional client experiences and support for all our clients, both external and internal. Therefore, successful candidates must be highly organised, enthusiastic, helpful individuals, with a range of client facing and business support skills.

What you will be doingMeeting and greeting visitors and colleagues into the client space, creating an exceptional first impressionFollowing the visitor management process and ensuring we meet all the requirements necessaryLiaising with the building reception team as and where relevantEnsure the meeting rooms, the reception area and collaboration spaces are presentable throughout the day/eveningAssist with the moving and organisation of office equipment and meeting room furniture as and when requiredOrganising and serving catering and refreshments to clients in our collaborative spaces and meeting roomsEnsuring the refreshment areas in the client and collaborative space is kept well stocked, clean and tidy at all timesFollow procedures to ensure coffee machines are well maintained, carrying out daily stock ups and weekly deep cleaning. Setting up and clearing down meeting rooms, including furniture layout changes and any additional equipment requiredEnsure meeting rooms and office resource areas are stocked up with the correct stationerySetting up the required equipment in the meeting rooms i.e., MS Teams or other technical requirementsOrganise IT team support if required for a specific meeting/eventWearing a hands-free headset, and answering ‘phone calls within 3 ringsResponsible for managing the meeting room and car park bookings within the relevant app, responding within our SLA timesLiaising with clients either in person on the ‘phone about their bookings and requirementsReporting to the relevant team(s) any equipment/furniture that requires fixing or replacingAssist with ensuring we implement our environmental policy within our offices and recycling areas are kept in correct order and guidance labelling in placePro-actively ensure good housekeeping is adhered to throughout the office, kitchens stocked and tidyIdentify any HandS, cleaning or any general maintenance issues/hazards and report promptlyAssisting with the delivery of events both internal and externalCopying, printing and scanning documents as requested. Ensuring pages are clear legible and accurate and correct finishing options are applied including editing and enhancing of documents where requiredTransferring of data to and from removable media, cloud based solutions, document and case management systemsSending outgoing mail and inter-office mail using PPI, DMO or franking machine ensuring outgoing mail is ready for collection at the agreed timesDistribution of incoming/inter office mail and couriered items, ensuring items are logged in and signed forHand deliveries and collections as per requests to and from local sites including filing documents at courtRetrieving and sending files to and from the offsite storage provider and carrying out office file audits at regular intervalsArrange outgoing couriers and special deliveries etc. by request, ensuring relevant details are recorded for charging and auditing purposesArrange for large volume printing, scanning and document finishing work to be sent to other offices for completion, ensuring SLAs are adhered to and requestors are kept updated on progressPrepare for new starters and leavers with lockers, keys and access as requiredEnsure all information displayed in the office is appropriate and up to date at all timesAssist with supervision of any external contractors and building management team as requiredAssist with any facilities related activities as required including fire warden and first aid dutiesAny other duties commensurate with the postEnsure all information displayed on the notice boards in the office are updated and relevantAssist with new starter induction tours, issuing access control passesAd hoc duties as required and as requested by line managerFlexible, and prepared to travel to other locations to help cover duties during sickness or holidayWhat you will need

Experience of working in a similar role within professional servicesFlexibility with working hours is essential in order to meet the needs of the businessExcellent IT skills and ability to use Microsoft Office products and other systems which support efficient operations of the teamAbility to work well under pressure to meet deadlines, whist remaining calm and professionalExceptional organisation skillsEffective communicator with the ability to build and maintain relationships at all levelsAn attitude of ‘continuous improvement’ and an ability to flex and pivot in order to always strive for betterKey competencies

Professional presentation of self, and the ability to embed the values of our brand in all that you doPassionate about exceptional client experienceA willingness to learn and improve your own knowledge in order to deliver the best support for our clientsGood at using your own initiative and a positive attitude to challengesWillingness to support other teams whenever necessaryReliable and punctualCompetent at problem solving quietly and discreetlyBe a team player and want to make a differenceBenefits and additional information

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield, Solihull, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Peacehaven, Seaford, Storrington, Southampton and Tunbridge Wells.Equal opportunities

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.About Ampa Group

Welcome to Ampa - a leading group of legal and professional services brands, home to leading legal services firms, brands converge to unlock exciting opportunities for career advancement, collaboration, and comprehensive business services support across various disciplines including HR, IT, finance, and marketing.Our overall purpose is to act as the cornerstone that facilitates the growth of every brand within our collective, empowering them with enhanced purchasing capabilities, access to specialised expertise, and a cohesive set of values and culture.At our core, we are dedicated to creating an environment where each brand thrives through mutual growth and co-operation. Through our shared infrastructure and central support, we enable our brands to flourish, using the strength of our collective resources.If you are passionate about driving positive change and immersing yourself in an inclusive, diverse, and supportive culture, then we invite you to join our team as we continue to unlock the potential in our people, clients, and investors.Seniority levelEntry levelEmployment typeFull-timeJob functionAdministrativeIndustries: Law PracticeReferrals increase your chances of interviewing at Ampa - Legal and Professional Services by 2xWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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