About the role Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence. By joining our team, you will help to create memorable moments for thousands of visitors. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer job that directly supports Royal Collection Trust''s charitable objectives. Ticket and Sales Team Leader You''ll lead a team who are the first point of contact for visitors, ensuring the delivery of an exceptional ticket sales and information service via our in-person counters and central contact centre. Key responsibilities: Lead and support a team of Ticketing Sales and Information Assistants, ensuring they have everything they need to maintain service excellence and meet sales targets. Oversee the accurate processing of ticket sales via phone, online, and onsite channels, monitoring performance and acting as a point of escalation. Ensure your team is well-trained and equipped to handle visitor queries and maximise gift aid opportunities. Retail Team Leader You''ll oversee the daily operations of our retail outlets, supporting the team to meet sales targets and deliver a seamless shopping experience for thousands of customers. Key responsibilities: Lead and motivate a team of Retail Assistants, ensuring they meet sales targets and provide top-tier