B2C Sales andamp; Renewals ExecutiveThis role sits within a fast moving telecoms business delivering full fibre (FTTP) broadband to homes and businesses in a major UK city. The company is values led, customer centric, and focused on building best in class connectivity infrastructure.Role purpose: Responsible for managing the end to end B2C sales and renewal journey, handling inbound and outbound calls, email enquiries, and ensuring a seamless customer experience from initial sale through renewal.Key responsibilities:Handle inbound sales, renewals, and retention enquiriesOutbound calls to convert pipeline, upsell, and manage renewalsManage customer email communications professionally and promptlyOwn the full renewal life cycle and maintain CRM accuracyBuild strong customer relationships and deliver high service standardsCollaborate with sales, marketing, customer service, billing, and product teamsTrack and report on sales, renewals, and customer feedback metricsProfile sought:Experience in sales, customer service, or renewalsStrong communication and organisational skillsHigh attention to detail and CRM proficiencyCustomer first mindset; upsell/account management experience a plusLocation: London (Hybrid)