Are you the kind of person who thrives in a fast-paced environment, but brings order to it?Our client, a fast-moving and tech-focused MSP, is on the hunt for an IT Support Coordinator, who actively leads the team and streamlines their operations.This role is ideal for someone with a background in IT or tech support who understands how service desks really run and knows how to keep everything (and everyone) on track.But here''s the twist: we''re not just looking for a scheduler. We''re looking for someone who understands the tech behind the tickets, especially when it comes to servers and infrastructure.What You''ll Be Doing:Be the frontline traffic controller for all incoming IT service requests, from routine support tickets to urgent escalations.Prioritise and assign tasks with precision, ensuring technicians are focused and customers are informed.Monitor workflow across the board, jumping in to rebalance workloads and timelines as needed.Use your working knowledge of servers and IT systems to properly scope tasks, spot gaps and understand technical urgency.Communicate clearly with both technicians and end-users, translating tech talk into actionable updates.Keep documentation, processes and SLAs clean, current and client ready.Be the central support of the service desk, a calm and steady force in a busy MSP environment.What You''ll Bring:Experience in an MSP, IT support, or technical coordination role.Familiarity with server environments (Windows Server, virtualisation, bac