We re looking for a Customer Experience Manager About the candidate You will be an experienced customer-focused professional with a strong background in operations and delivering exceptional service. You ll be confident managing the full customer journey, using data and feedback to continuously improve processes and outcomes. With excellent communication skills and a proactive approach, you ll be comfortable handling complex queries, working collaboratively across teams, and driving high standards across all touchpoints. You ll bring a solutions-focused mindset and a genuine passion for delivering a seamless and positive customer experience. Salary: £36,000 £38,000 per annum Hours: Full-time Location: London (hybrid working with flexibility for remote work) What you ll do Oversee and manage the end-to-end customer journey Ensure a consistently high-quality experience across all customer touchpoints Manage customer communications, ensuring clarity and professionalism Analyse customer feedback and data to identify trends and opportunities for improvement Develop and implement processes, strategies, and policies to enhance customer experience Work collaboratively with internal teams to align operations and service delivery Resolve complex customer queries effectively and efficiently Continuously review and improve operational processes Benefits Hybrid working with flexibility for remote work Opportunity to work within a purpose-driven environment Collaborative and supportive