This is an exciting opportunity to join a leading and innovative organisation based very close to central Cardiff for a 6 month fixed term contract with a view to go permanent. This is a hybrid role with an excellent benefits package from day one!Following continued investment and growth, we are seeking a Customer Experience Advisor to join an expanding team.Key ResponsibilitiesAs part of a dedicated and passionate Customer Experience Team, you''ll play a vital role in ensuring every customer interaction is professional, efficient, and positive. You''ll be a champion for customers-supporting them throughout their journey with us.Responsibilities include:Scheduling internal and field appointments.Delivering exceptional customer service and ensuring a seamless experience across all touchpoints.Applying technical awareness to match customer needs with the right resources and support.Handling basic and recurring customer queries, ensuring prompt and effective resolution.Keeping customers informed on issue progress and service updates.Providing initial technical assistance and resolution for incoming queries.Managing requests via phone and email efficiently.Supporting special projects and other ad-hoc duties as required.Skills and Experience RequiredTo thrive in this role, you''ll demonstrate:Excellent communication skills (verbal and written).Strong empathy and customer focus.Reliability, patience, and adaptability.Effective problem-solving and multitasking ability.Commercial a