Overview

PagerDuty, Greater London, England, United KingdomPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.Join us. At PagerDuty, you''ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager!Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle.

Responsibilities

Assist assigned customer with on-boarding, configuration and ongoing product adoptionPartner with Sales to create an engagement strategyBuild relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunitiesReach out to customers and address where they are not fully utilizing the productIdentify accounts that are likely to churn using product data, queries and information to support your analysisPartner with Sales and Customer Support to create an engagement strategy for high-risk accountsWork to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers backMake your customers wildly successful at the work they do by leveraging the PagerDuty platform

Minimum Qualifications

You have previous experience in a customer facing role such as Customer Support or Customer SuccessYou have previous experience working to support a highly technical productPrevious experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinarsAbility to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess informationHave excellent presentation, written and verbal communication skillsHave proven time management skills with the ability to prioritize tasksYou work well under pressure, are a results oriented individual, and you are a team playerSalesforce experience3 or 5 years of experience

Preferred Qualifications

Experience supporting a SAAS solutionWorked in a DevOps environment or with a company going through a transition to DevOps.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. This role is expected to come into our London office 1 - 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!

EEO and Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty''s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Where we work: PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain locations as listed in our location restrictions.

What we offer: Our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Details are provided on our benefits site. Your package may include: competitive salary, comprehensive benefits, flexible work arrangements, company equity, ESPP, retirement plan, paid vacation, holidays and sick leave, wellness programs, paid parental leave, paid volunteer time off, hack weeks, and more (eligibility may vary by role, region, and tenure).

Job Details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustries: Software Development

London, England, United Kingdom — 5 days ago

Greater London, England, United Kingdom — 3 days ago

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