UK Customer Success Location: Hybrid (UK-based) Type: Full-time | Permanent£50,000About the CompanyOur client is an ambitious, high-growth fintech that believes businesses of all sizes deserve better financial and payment solutions. Too often, companies are let down by slow applications, opaque pricing, and outdated technology.After several years of success supporting tens of thousands of businesses overseas, they''re now expanding into the UK market with strong backing from global investors and an experienced leadership team.This is a rare opportunity to join at the ground floor - helping to shape the UK customer experience and make a real impact in a fast-scaling fintech.The RoleWe''re seeking a Customer Success professional who''s passionate about building relationships, delivering exceptional service, and ensuring customers get maximum value from innovative financial products.You''ll be the voice of the customer within the organisation - resolving queries, improving processes, and working closely with cross-functional teams to deliver a seamless experience.This is a hands-on, dynamic role where you''ll combine customer empathy with operational know-how to drive satisfaction, loyalty, and continuous improvement.What You''ll DoDeliver an outstanding customer experience across onboarding, support, and retention.Act as a senior escalation point for complex customer queries or issues.Build strong, trusted relationships and proactively drive customer success.Analyse customer da