Ref: 76 - JHRole: Bilingual Welsh/English Customer Service Advisor (Night Shifts)Salary: £31,846 Per AnnumLocation: Wales or RemoteHours: 20:00 - 07:00 Hours - 4 on 4 Off Rota PatternBenefits:Competitive PayFree Bus TravelDiscounted Train Travel25 days of annual leave plus public holidaysPension SchemeDiscount Scheme24/7 Employee Assistance Programme.The role:We''re on the lookout for a fluent Welsh and English speaker. You''ll be the reassuring voice (and message!) for customers, helping them via phone, email, and social media when they need our client the most. You can either be based in Sheffield or you can work remotely from home.Accountabilities and ResponsibilitiesDelivering exceptional customer serviceResolving customer enquiries via phoneResponding to customers via social mediaBooking customer''s assisted travel arrangements to support them on their journeysResolving web queries and enquiries via emailThe successful candidate:Fluency in Welsh and English both spoken and written is essential for the roleGreat communication skills and a knack for problem solvingA customer focused nature with excellent listening skillsComputer literacy - Microsoft Office 365Comfortable working nights.Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise