Our client are seeking an experienced Ocean Import Operator to manage the full end-to-end ocean import process within our freight forwarding operations. The successful candidate will be responsible for coordinating international shipments from origin through to final delivery, ensuring compliance with customs regulations, accurate documentation, and excellent customer service.This role requires strong organisational skills, attention to detail, and the ability to manage multiple shipments while liaising with overseas agents, carriers, customers, and internal teams.Key ResponsibilitiesShipment CoordinationManage the full ocean import process from shipment pre-alert through to final delivery.Monitor shipment status and proactively manage delays or issues.Coordinate with overseas agents to obtain shipment documentation and pre-alerts.Documentation ManagementProcess and verify shipping documentation including:Bills of LadingCommercial InvoicesPacking ListsArrival NoticesEnsure documentation accuracy and compliance with import regulations.Customs ClearancePrepare and submit customs clearance instructions to customs brokers.Ensure correct tariff classifications and compliance with HMRC requirements.Resolve customs queries or holds promptly.Customer ServiceAct as the main point of contact for customers regarding their import shipments.Provide regular shipment updates and resolve customer queries.Maintain strong client relationships through proactive communication.Carrier and Supplie