Call Centre Advisor N17 - North London - Onsite 25,000 - 30,000Office Hours Mon to FridayIf you''re energised by fashion, obsessed with great customer experiences, and excited by the fast pace of digital retail, this role will feel like home.We are recruiting a Call Centre Advisor for a growing online fashion brand with a community-first mindset, and we''re looking for someone who''s ready to make an impact.About the Call Centre Advisor RoleYou''ll play a key part in shaping how our customers experience the brand every day.Key Responsibilities of this Call Centre AdvisorProvide outstanding customer service across email, live chat, and all social media channelsManage and grow our Trustpilot presence, encouraging genuine reviews and responding with honesty and clarityCommunicate with customers in a way that reflects our community-first valuesMaintain and update our online product catalogueCreate and optimise product listings, supporting promotions and website updatesWhat You''ll Bring for this Call Centre Advisor roleExperience in e-commerce or retail (fashion experience is a bonus)Strong organisational skills and a sharp eye for detailAbility to juggle tasks confidently and solve problems independentlyExcellent written and verbal communicationA genuine passion for fashion and awareness of current trendsA customer-first mindset with a focus on trust, transparency, and communityWhat You''ll Get as a Call Centre AdvisorThe chance to grow with a thriving, fast-moving fashion bran