3rd Line Support Technician, Windows, Cloud, Woodstock, Oxfordshire to £45,000 A leading Service Provider is looking to recruit a 3rd Line Support Technician to provide outstanding support for their client of 900 users based in Woodstock, Oxfordshire and offices around the UK. This role is a mixture of 3rd Line/infrastructure support, system maintenance tasks and project work and requires the technician to be flexible, agile and resourceful. Good communication skills are essential as are an attention to detail, the quality of your work must be exceptional. Main Tasks and Competencies Working with the Service Desk team on escalated issues, support and knowledge transfer Administer and maintain client network and infrastructure and the VMware infrastructure and SANs Pro-actively build own knowledge and experience to keep up to date with existing and emerging technologies Monitor and troubleshoot server and network performance Liaise with 3rd parties in regard to logging technical queries Carry out 3rd line daily checks, reporting and resolving issues to the agreed procedure Ensure client DR systems are fully operational and business continuity plans are current and that there is secure access to key services and data from any location Research, recommend, plan and implement infrastructure system projects Take ownership of the lifecycle of customer s software as defined by the Manager, ensuring new software and its subsequence updates are fully tested before entering the produc