Location: BM Catalysts, Mansfield site
Job Type: Full-time
Hours: Monday to Friday, 08:30 – 17:00 (40 hours per week)

About the Role
BM Catalysts is a leading manufacturing company specialising in catalytic converter systems for the automotive aftermarket across the UK and Europe. Due to continued growth, we are seeking a proactive and customer-focused individual to join our Internal Sales team.

This is a fast-paced, office-based role where you will provide high-quality customer service and administrative support to both UK and international customers.

Key Responsibilities

• Handling incoming telephone and email enquiries
• Processing customer orders accurately and efficiently
• Liaising with couriers to track deliveries and resolve issues
• Responding to product application and pricing enquiries
• Managing warranty returns
• Maintaining and updating records using Microsoft Excel and Office systems

About You

• Previous customer service experience is essential
• Strong communication skills, both verbal and written
• Excellent attention to detail and organisational skills
• Confident using Microsoft Excel and Microsoft Office (minimum 1 year experience required)
• Administrative experience is desirable
• Ability to work effectively in a fast-paced team environment

What We Offer

• Full training and ongoing support
• Friendly, close-knit team environment
• Free on-site parking
• 28 days holiday (inclusive of bank holidays)
• No weekend work