Reporting to: Customer Relations Manager Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Office Based ABOUT THE JOB To manage and grow assigned maintenance contracts through proactive client engagement, site and building services management, commercial development, and multi-disciplinary coordination. The KAM ensures compliance, maximises operational efficiency, drives revenue opportunities, and represents the voice of the client across East West Connect (EWC). This role also provides a clear pathway for career progression and development within the organisation. DUTIES Contract and Client Management Act as the primary client contact, understanding client needs and expectations. Lead contract mobilisation, onboarding, and handover processes. Maintain accurate asset records, site documentation, and compliance registers. Host regular client meetings, log actions, and distribute monthly performance reports Operational and Site Management Coordinate engineers, Building Services Operatives, and subcontractors to deliver services efficiently. Monitor and enforce safe systems of work, permits, and regulatory compliance. Ensure timely delivery of reactive jobs, and capital works within SLA. Commercial and Revenue Responsibilities Track, follow-up, and convert quotes, sales leads, and remedial opportunities. Work with Sales/Estimation teams to complete tender responses and bid submissions. Proactively