Elevate projects are working in pertnerhsip with our client, a local social landlord and not for profit developer, to appoint an experieced generic housing officer to join the busy neighbourhoods team on an initial 6 month contract basis. This is a varied, hands-on role supporting residents across a mixed tenure portfolio, including general needs and temporary accommodation. You will be responsible for tenancy and estate management, providing support to tenants, and ensuring neighbourhoods remain safe and well-maintained. Key Responsibilities Manage a caseload of tenancies, ensuring compliance with tenancy agreements and housing policies Respond to and resolve tenant queries, complaints, and issues Conduct home visits, tenancy audits, and property inspections Support residents with issues around rent arrears, anti-social behaviour, and safeguarding concerns Work closely with internal teams and external partners to deliver effective support services Maintain accurate records and documentation using the housing management system Ensure prompt follow-up and action on all tenancy-related issues About You Experience in a housing role or similar customer-facing environment Strong understanding of tenancy management, housing regulations, and good practice Confident communicator with excellent problem-solving and organisational skills Able to work independently and manage a varied workload under pressure Proficient in IT systems and housing management software A full UK driving l