JOB TITLE: Neighbourhood Housing Officer LOCATION: Ealing W5 2HL / Northolt, UB5 5QN, Hybrid working (3 days office, 2 days remote) PAY RATE: 21.33 PAYE / 28.26 Umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week IR35 STATUS: Inside About the RoleAre you passionate about making a real difference in your community? We''re looking for a dedicated Neighbourhood Housing Officer to join our Resident Services team within the Housing and Environment Directorate. This is your opportunity to help shape vibrant, safe, and inclusive neighbourhoods across Ealing.You''ll be at the heart of our housing service-supporting residents across a range of tenures, managing tenancies, resolving issues, and ensuring our neighbourhoods are places people are proud to call home. What You''ll Be DoingFull Tenancy Management responsibility of a housing patch of aprox. 500 properties.Delivering high-quality, customer-focused housing services.Proactively managing rent arrears and supporting income recovery.Conducting estate inspections, home visits, and resident engagement activities.Supporting vulnerable residents and safeguarding where necessary.Collaborating with internal teams and external partners to resolve issues and improve outcomes.Leading projects and mentoring colleagues. What We''re Looking ForA strong background in housing management and customer service.Excellent communication, negotiation, and problem-solving skills.Confidence in working independe