Company Description

"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow''s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job Description

As our next Front Office Team Member, you will:Take care of guests from their arrival through to their departureContribute to guest satisfaction at all times by providing high quality services throughout their stayHandle any guest complaints and/or remarks; provides a response as soon as possibleCarrie out all operations concerning guest arrival and departure in compliance with internal proceduresInform guests about the formalities, any special conditions relating to their stay and the services availableHandle phone callsApply the procedures of internal auditPass on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk teamEnsure that all guest documentation is up-to-date and availableMake the update of the informationHandle reservationsAs part of our team you can have:Free night stays in our UK hotels and 50% discount in any Accor Restaurant (TandC Applies)Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personalityQualifications

Prior experience working with Opera or a related system is preferableFluency in EnglishCustomer ServiceRight to work in the UKAdditional Information

Ready to discover more? Get in touch with us. We would love to hear from you.One more thingBy working at the

Ibis London Excel

you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accors limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitalityOur commitment to Diversity and Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.Information on the processing of personal dataWhen you submit an application to Accor UK Business and Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).Information relating to the processing of candidates'' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

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